Support

Questions, problems or a translation that got it wrong: email hello@heypidgin.com and a person will reply.

Setting up

• Reading messages: in Pidgin, open Configure › Action Button (or Back Tap) and follow the steps to add the Pidgin shortcut.
• Replying: Configure › Keyboard shows how to add the Pidgin keyboard and turn on Full Access, which it needs for the microphone and to reach the translator.

Sign-in codes

Codes come from Pidgin to the email you entered. If one hasn't arrived after a minute, check spam, then tap Send a new code.

Subscriptions

Subscriptions are handled by Apple. To cancel, open your iPhone's Settings › your name › Subscriptions. For refunds, use reportaproblem.apple.com.

Deleting your account

In Pidgin, open Configure › Delete Account. This deletes your email and account from our servers and your history from your phone. If you can't open the app, email us from the address you signed in with and we'll delete it for you.